Privacy Policy

1. Information We Collect

We believe in transparency regarding the data we collect. When you interact with our services, we may collect the following types of information:

• Personal Identification Information: Name, email address, phone number, and shipping address when you create an account or place an order.
• Business Information: Company name, tax ID, and business type for our B2B partners.
• Technical Data: IP address, browser type, device information, and usage patterns collected automatically as you navigate our site.

2. How We Use Your Information

The information we collect is utilized to enhance your experience and fulfill our business obligations. Specifically, we use your data to:

• Process and fulfill your orders, including bespoke manufacturing requests.
• Communicate with you regarding order status, inquiries, and customer support.
• Improve our website functionality, security, and tailor our product offerings.
• Send periodic emails regarding new floral collections or promotional offers (you may opt-out at any time).

3. Cookie Policy

Our website utilizes cookies to ensure you get the best experience. Cookies are small data files stored on your device that help us remember your preferences and understand how you interact with our site.

You can choose to disable cookies through your browser settings; however, please note that some essential features of our website may not function properly without them.

4. Data Sharing & Disclosure

We respect your privacy and do not sell your personal information to third parties. We may share your data only in the following controlled circumstances:

• Service Providers: Trusted third-party logistics, hosting, and payment processors who assist us in operating our business under strict confidentiality agreements.
• Legal Compliance: When required by law, subpoena, or to protect our rights, property, or the safety of our users.

5. Your Privacy Rights

Depending on your location and applicable data protection laws, you may possess specific rights regarding your personal data:

• The right to access the personal information we hold about you.
• The right to request immediate correction of inaccurate or incomplete data.
• The right to request deletion of your personal data ("right to be forgotten").
• The right to object to or restrict processing of your data for specific purposes.

To exercise any of these rights, please submit a request via the contact details provided below. We aim to respond to all legitimate requests within 30 days.